Well seasoned travellers I encounter yet another bad experience with our second airline in Australia, One-star. This is my 4th this year (i have only flown 8 times with them as i always try to fly Virgin).
On this occassion I was using a voucher they had issued for me (as a result of a flight they cancelled earlier in the year - failed to notify the travellers - wanted us to catch a bus to Brisbane from Gold Coast and then catch an alternative plane) . I was 4 minutes late . They have a 30 minute cut off. I had carry on, the plane hadn't started to boart - far from it and they still would not let me on.
Matt at the service counter - which is a bit misleading - should be dis-service counter - informed me - very curtly and rudely that i would have to pay an additional $70 for the next flight 3 hours away. He then called security - Nerida - who had the same grace as he did.
Needless to say I went to Virgin, paid $90 for the next flight, 45 minutes away, was greeted with smiles, laughs and felt instantly better.
Where is the service one -star. Surely a low-cost airline doesn't mean, no service, no smile and no common manners!
Sam
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment